Questions? Email us at ✉ support@hearbloom.com or call us on ☏ 1-(888)-233-7344

Frequently Asked Questions & Contact Form

Before contacting us, please review our most commonly asked questions and answers below. If you don't find the answer you're looking for, please visit https://hearbloom.com/contact-us-page/contact-us to send us a message and we will be glad to assist you.

Existing Customers

No, our hearing aids don't require that you take a hearing test. HearBloom hearing devices are configured for the most common types of hearing loss and work for the majority of our customers and each hearing device can be easily adjusted for your hearing loss.You can find A-10 batteries at any local pharmacy, drug store or supermarket. Otherwise, you can purchase batteries directly from us by https://hearbloom.com/product/hearbloom-a10-batteries

Your hearing aid should arrive in 10-15 business days delivered by USPS, Canada Post, Royal Mail, or Australia Post. For the rest of the world, expect 15-20 business days for delivery.

You should have received a tracking number in your shipping confirmation email (sent a few days after placing you order). Please visit http://hearbloom.com/pages/track-my-order to enter your tracking number to track the status of your shipment.

Please contact us immediately at https://hearbloom.com/contact-us-page/contact-us. Please note that changes to your order must be made within 24 hours, or before your order has been processed for shipment. Unfortunately if you have contacted us after the order has been processed, there will be little we can do to amend your order.

We can help you troubleshoot any problems you may have at all. Often times, it will require a simple adjustment to your setup. Please see https://hearbloom.com/pages/instructions-guide for our product instructions & troubleshooting guide. For further assistance, please contact us at https://hearbloom.com/contact-us-page/contact-us

Please contact us staff for more information on our returns policy. You can also read more information at https://hearbloom.com/pages/returns.

New Customers

Please see our frequently asked questions on the product page at https://hearbloom.com/product/hearbloom-x1. If you have any further questions, don't hesitate to contact us at https://hearbloom.com/contact-us-page/contact-us.

Not to worry! Hearing loss is complex and different for everyone. That's why we offer a 30-day return policy. Simply contact us within 30 days of receiving your purchase to return your hearing aid and once we receive it we'll send you a 100% refund.

HearBloom ITC hearing aids take Zinc A-10 batteries, the smallest around. You can find A-10 batteries at any local pharmacy, drug store or supermarket. Otherwise, you can purchase batteries directly from us by visiting this link https://hearbloom.com/product/hearbloom-a10-batteries.

We include earbuds in 3 different sizes (small, medium, large) with each hearing device, allowing 99% of our customers to get the correct fit.

Your hearing aid should arrive in 10-15 business days delivered by USPS, Canada Post, Royal Mail, or Australia Post. For the rest of the world, expect 15-20 business days for delivery.

We cut out the middleman — no doctor salaries, no brick-and-mortar locations, etc. — and we manufacture our hearing devices with new, cutting-edge digital technology, which is far more affordable than manufacturing traditional hearing devices.